Here at The Grey Area by Karimah we want you to be happy with your purchase! We have a 14 day return/exchange policy from your delivery date. If you would like to return or exchange your order, simply email us at CustomerService@KarimahSpeaks.com and we will assist you. A merchandise credit will be issued for returns. You may also exchange it for any item(s) on our website of equal value. We charge a $7 exchange fee for shipping costs back to the sender. If you would like to exchange for an item of higher value, we will charge you the $7 exchange fee plus the amount owed for the new item or items.
Merchandise must be returned by the customer with original tags attached, unworn, not damaged, and in original packaging leaving only the reason for the return. Custom made items, personalized items, sale, and bulk orders are final sale, although we want you to be happy with your purchase; so please reach out to us right away if there is an issue with your order.
*Returned packages sent to us that are not cleared by The Grey Area by Karimah will not be accepted.
If an item arrives damaged, The Grey Area by Karimah must be notified via email at CustomerService@KarimahSpeaks.com within 24 hours from the delivery time of your package. Returned damaged items must be repacked in the original packaging with original tags attached.
How to Return/Exchange
Simply email us at CustomerSerivce@KarimahSpeaks.com and let us know how we can help you. When returning a package, be sure to get tracking information so that your package is traceable, and you must put a note in your package with your order number and name for us to process your exchange. Once your package has arrived to us, please allow 10-14 days for processing.